Privacy statement

At Hair Connection2, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfil your order and to notify you of your order status.

How does Hair connection2 protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as 1-Click (sm) shopping and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at hairconnection2.com possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by hairconnection2.com.  If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

Tell us what you think

Hairconnection2.com welcomes your questions and comments about privacy. Please send e-mail to info@hairconnection2.com

RETURNS AND EXCHANGES:

hairconnection2.com (HAIRCONNECTION2), know that purchasing a lace wig can be an expensive investment. Sometimes it can be confusing to know exactly what you want, or even what to expect when you receive your order. We want satisfied customers, and we are happy, when you are happy.

Unfortunately, HAIRCONNECTION2 does not offer refunds. All Sales are Final.

HAIRCONNECTION2 does offer a five-day exchange on our stock wigs.  Once you receive your wig, you have a total of five business days to contact us to exchange it for a different one. HAIRCONNECTION2 does not accept returns or exchanges on wigs that have been worn, styled, adjusted, washed, lace cut, hair cut, adhesive applied, glued, taped, tags removed or altered in anyway.

If the wig is not to your liking, an exchange will be offered as long as the wig is in the same condition you received it in.  A stock wig can only be exchanged for another stock wig for equal or higher value. We do not resend you another stock wig until we receive, and inspect and approve the original wig intact. We only allow (1) exchange per order. Exchanges are solely based on availability.  We will not pay the shipping cost from our store to you on an exchanged item, you are solely responsible for the shipping charge. Nor do we pay for return shipping from you to our store. We do not refund the original shipping charges if customer is unhappy with the order.

CUSTOM LACE WIGS and HAIR CARE PRODUCTS such as tapes, adhesives, solvents, shampoos, and conditioners are non-returnable. You must notify our customer services, by email, standard mail or by phone regarding your issue and before returning any item you must get confirmation from our customer services teams.

HAIRCONNECTION2 WILL NOT ACCEPT RETURNS WITHOUT PRIOR CONFIRMATION.

Exchanges received without confirmation will be refused and returned to sender. Packaging must be accompanied with original invoice and all documents received with order. When packing wig be sure to tape package securely. Make sure you ship the unit back to the address it was shipped from.

Our Return and Exchange Policy only applies to purchases from HAIRCONNECTION2. We recommend that you insure your package and track shipment. We are not responsible for lost, stolen, damaged
or delayed shipments. Item must be prepaid prior to delivery.

If for any reason you are authorized to return a package, we recommend you pay for insurance and request a signature confirmation upon delivery. This will assure your package was delivered appropriately with signed documentation of the transaction. If you return a package without insurance or a signature confirmation and we do not receive the package, you take full responsibility for the item(s) that were suppose to be returned. HAIRCONNECTION2 is NOT responsible for lost or stolen packages.

Cancellations: If you decide to cancel your custom order after 24 hours of confirmation your deposit will not be refunded.

Abandonment:

Orders are considered abandon after 25 days and reasonable attempts by phone and email to contact customer for delivery. Consequently, your deposit is lost and store credit will not be issued.

Stock Order Refund:

If the item has not been shipped, we will refund your money in full. (Remember, we typically ship within 24 hours). If the item has been shipped we request you return package upon delivery. Once item is returned in its original packaging we will refund your money less 15% restocking fee. NO EXCEPTIONS.

Store Sales:  All store sales items are non refundable, no exchanges, no returns. All sales are final. NO exceptions.

SHIPPING:

PLEASE NOTE: If paying by Paypal, we only ship to CONFIRMED addresses.

You can confirm your address with Paypal by logging into your Paypal account and following their instructions.

If you are unable to confirm your address with Paypal, we cannot accept a Paypal payment from you. You may pay for your order by making a payment into our business bank account, or by Western Union or Money gram.

Domestic and International

INSURANCE: For domestic and international we insure all packages and require a signature confirmation upon delivery. Remember once your items are shipped HAIRCONNECTION2 is no longer responsible. Since we insured all packages we will file a claim on your behalf for a refund if the package is lost during transit.

DOMESTIC SHIPPING: Typically, we ship orders by Royal Mail on Next day delivery, however on occasion we may use another carrier such as UPS, Fed Ex or DHL.

We do not ship to P.O. Boxes.

INTERNATIONAL SHIPPING: Shipments out of U.K are normally delivered within 2-10 business days. Please note, customs or other postal officials can delay the delivery time. If this happens, please understand HAIRCONNECTION2 has no control over the situation. Your order can be held up for reasons such as taxes, duties or broker fees and you, the buyer will be held responsible for fees due. HAIRCONNECTION2 has no way of knowing this will happen prior to shipment.

SHIPPING CONFIRMATION: When HAIRCONNECTION2 ships your order you will receive an email confirmation with a tracking number. This tracking number will allow you to track your order for confirmation of actual delivery date.

SHIPPING CHARGES: Shipping and handling charges are included during checkout.  Please note, the shipping fees are automatically calculated for U.K based customer.

DELIVERY: Stock orders normally ship within 24 hours after payment and confirmation. If an item is not in stock, we will notify you. However occasionally, an order is delayed due to reasons beyond our control.  If we are aware or notified of a delay we will contact you immediately and inform you of the additional time needed for delivery.

PRODUCT DISCLAIMER:

Your use of products purchased at hairconnection2.com is at your sole discretion. You, the buyer assume all responsibility for the usage of purchased products. HAIRCONNECTION2 make no warranty that the product will meet your expectations. Buyer makes their own decision as to the suitability of our products for their purpose prior to use.

Please use our products with care. If you experience negative reactions from product use, please discontinue immediately and seek medical advice.

All content on this website is copyrighted by Hair Connection2 2011. You may not use, distribute, or reproduce anything from this website without written permission.